Warranty conditions
Warranty and Guarantee Terms
General Provisions
Be sCool Kft. (hereinafter: the Distributor; registered address: Bécsi körút 23., 6722 Szeged, Hungary; VAT ID: HU25709933) provides a statutory 2-calendar-year warranty (legal guarantee) for all Belmil school and kindergarten products, as well as Wave products, starting from the date of purchase.
Additionally, the Distributor provides a 1-year extended guarantee for all Belmil Premium school bags (total of 3 years).
The extended guarantee does not apply to Belmil Premium accessories (e.g. pencil cases, sports bags).
These Warranty and Guarantee Terms apply within the European Union in countries selected by the Distributor for sales.
The Buyer may exercise their statutory consumer rights under the legal guarantee during the entire warranty period at no cost (rights under §§ 437 ff. BGB).
Statutory guarantee rights remain unaffected:
The legal guarantee is preserved even if a separate manufacturer’s guarantee is provided.
If the Buyer detects a material or manufacturing defect within the warranty or guarantee period and returns the product before the expiration of the period, the Distributor will repair the defect free of charge or replace the product with an identical model, provided the conditions listed herein are met.
If a replacement with the identical model is not possible (e.g., discontinued product line), and the defect cannot be repaired, the Buyer may exchange the value of the defective item for another available product or request a refund.
Return shipment from the Distributor to the Buyer is free of charge as defined in the “Warranty Process” below.
The manufacturer’s guarantee is not transferable; only the original Buyer, proven by invoice, may submit guarantee claims. In case of resale, the manufacturer’s guarantee becomes void.
(Note: statutory legal guarantee rights remain transferable.)
The Distributor is not liable for packages lost or damaged in transit beyond its control or in cases of force majeure.
The Distributor reserves the right to deviate positively—i.e., in the Buyer’s favour—from any condition detailed herein.
Warranty Process
In case of a defect, the Buyer must contact the Distributor before returning the product through:
Email: info@belmil.de
Or the contact form: https://belmil.de/pages/contact
Guarantee and warranty claims may only be submitted in writing.
The Buyer must provide a detailed description of the defect, photographs, contact details (phone, email, address), and a copy of the receipt or invoice.
The Distributor replies within 24 working hours.
If a guarantee claim appears valid, a free return label (PDF) is issued, which the Buyer must print. The package must be securely packed and sent via post or DHL service point. The cost of packaging is borne by the Buyer.
Returns are only possible with the return label issued by the Distributor.
If the Buyer uses any other label, shipping costs will not be reimbursed.
Upon arrival, the product is inspected. The inspection takes approx. 2 weeks.
The Distributor aims to complete the entire process (repair, replacement, exchange, or refund) within the legally allowed maximum of 30 days.
The Buyer will be informed of the result by email.
The repaired or replaced item is returned to the Buyer free of charge within the EU.
If repaired, the guarantee period does not extend.
For replacements, the guarantee restarts according to the intended rules.
If a refund is granted, the Buyer must provide bank account details; the refund will be processed within 10 working days with the required credit note.
If the defect is determined to be non-warranty-related, the product will be returned free of charge, unrepaired, with a written explanation.
When Does the Guarantee NOT Apply?
The guarantee does not cover:
– normal wear and tear
– improper handling or misuse
– accidents or physical impacts
– extreme temperatures or environmental exposure
Examples:
– wear caused by dragging the bag on the ground
– breakage due to dropping
– deformation due to pressure, impacts, throwing, kicking, sitting on, or falling
– incorrect cleaning (only hand washing up to max. 30°C allowed; machine washing prohibited)
Recommended operating temperature: –20°C to +55°C
Recommended storage temperature: 15°C to 30°C
Modifications or repairs not carried out by the Distributor void the manufacturer’s guarantee.
Full cleaning instructions:
https://belmil.de/blogs/news/how-to-clean-our-school-bag
Authorities / External Complaint Options
These external services handle only packaging or labelling complaints:
Caseable: https://caseable.com/de/de/ruecksendungen
Wellmarked: https://www.gutmarkiert.de/service-und-garantie
For warranty and guarantee claims, the Distributor remains the responsible guarantor.
Your right to contact the consumer authority in your country remains unaffected.
Be sCool Kft., Szeged — 24 November 2025